Privacy Policy
Last update: 4 November 2024
Serendipity Ranch is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
We obtain this Personal Information in various ways, including interviews, correspondence, telephone, email, via our website [https://serendipityranch.com.au], from media, publications, other publicly available sources, from cookies, and from third parties. We do not guarantee the website links or the privacy policies of authorised third parties.
Cookies and Google Analytics
Our website uses cookies to enhance your browsing experience and gather usage statistics. Cookies are small text files placed on your device by websites you visit. Specifically, we use Google Analytics cookies to help us understand how our website is used, measure performance, and improve its functionality. Google Analytics collects anonymous information such as pages viewed, links clicked, and time spent on the website.
Google Analytics does not collect any personal information about you, and we do not combine anonymous data collected by Google Analytics with any personal information. To learn more about how Google uses data collected from websites, visit Google’s Privacy Policy.
If you wish to opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on. You can also manage and delete cookies via your browser settings. Disabling cookies may affect some website functionalities.
We collect your Personal Information primarily to provide our services to you, to provide information to our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in situations where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Sensitive Information
Sensitive Information, as defined in the Privacy Act, includes details such as an individual’s racial or ethnic origin, political opinions, membership in political associations, religious beliefs, health information, and more.
We only use Sensitive Information:
- For the primary purpose for which it was collected,
- For a secondary purpose directly related to the primary purpose,
- With your consent, or
- Where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some instances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed under the following circumstances:
- To third parties with your consent, or
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored securely to protect it from misuse, loss, unauthorised access, modification, or disclosure. Once your Personal Information is no longer required for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. However, most Personal Information will be stored in client files for a minimum of 7 years.
Access to Your Personal Information
You may request access to the Personal Information we hold about you to update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Serendipity Ranch will not charge any fees for access requests but may charge an administrative fee for providing a copy of your Personal Information. To protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important that your Personal Information is accurate, complete, and up-to-date. If any of the information we have is inaccurate or not up-to-date, please let us know as soon as possible so we can update our records and continue providing quality services to you.
Policy Updates
This Policy may change periodically and will be updated on our website as needed.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding our Privacy Policy, please contact us at:
Serendipity Ranch
39 Hauton Rd, Morayfield QLD 4506
Phone: 0427 556 065
